Privacy Policy

Last updated: 1 June 2024

Gardens Reach Advisory (Pty) Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have under the Protection of Personal Information Act, 2013 ("POPIA") and, where applicable, other relevant South African legislation.

1. Who We Are

Gardens Reach Advisory (Pty) Ltd is a financial advisory firm registered in South Africa under registration number 2016/384721/07, with its registered address at 34 Kloof Street, Cape Town, 8001, South Africa. Our website is operated under the domain grivelo.pro.

2. Our Information Officer

In accordance with POPIA, we have appointed an Information Officer responsible for ensuring compliance with this policy and for handling requests relating to personal information. You may contact our Information Officer at info@grivelo.pro or by telephone on +27 21 418 9273.

3. Personal Information We Collect

We may collect the following categories of personal information:

• Identity and contact details you provide via our contact form or by email or telephone, such as your name, email address, phone number and company name.
• Details of the enquiry or message you submit to us, including any financial or planning context you choose to share.
• Technical information collected automatically when you browse our website, such as IP address, browser type, device information and pages visited, gathered via cookies and similar technologies (see our Cookie Policy).
• Information you provide during the course of an advisory relationship, where you become a client, which is governed separately by our client engagement and FICA/FAIS documentation.

4. How We Use Your Information

We process personal information for the following purposes:

• To respond to enquiries submitted through our contact form or by other means;
• To provide, administer and improve our advisory services;
• To comply with legal, regulatory and financial services obligations, including FICA and FAIS requirements where applicable;
• To analyse website usage in order to improve content and user experience;
• To communicate with you about our services, where you have consented to receive such communication.

5. Legal Basis for Processing

We process personal information where it is necessary to take steps at your request prior to entering into an agreement, where necessary to comply with a legal obligation, where you have provided consent, or where processing is necessary for our legitimate interests in operating and improving our business, provided such interests do not override your rights.

6. Cookies and Website Analytics

Our website uses cookies to enable core functionality, understand how visitors interact with our pages, and, where consented to, support marketing measurement. Full details of the categories of cookies we use, their purpose and how to manage your preferences are set out in our Cookie Policy, accessible via the footer of this website.

7. Contact Form Data

When you submit our contact form, the information you provide is transmitted securely and used solely to respond to your enquiry and, where relevant, to follow up regarding our advisory services. We do not sell or rent this information to third parties.

8. Hosting and Data Storage

Personal information collected through this website is stored on secure servers operated by our hosting and email service providers. We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, alteration or disclosure. Where information is transferred outside South Africa, we ensure that appropriate safeguards are in place in accordance with POPIA requirements for cross-border transfers.

9. Sharing of Information

We do not sell personal information. We may share personal information with trusted third-party service providers who assist us in operating our website, hosting our infrastructure, or delivering our services, and who are contractually bound to protect your information. We may also disclose information where required by law or regulatory authority.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal, regulatory, tax or accounting requirements, including record-keeping obligations under South African financial services legislation.

11. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction or updating of inaccurate, outdated or incomplete information;
• Request deletion or destruction of personal information no longer required for the purpose it was collected;
• Object to the processing of your personal information in certain circumstances;
• Withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal;
• Lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully.

To exercise any of these rights, please contact our Information Officer using the details provided in section 2.

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa, the body responsible for overseeing compliance with POPIA, should you have concerns about how we process your personal information.

13. Security Measures

We implement appropriate technical and organisational security measures, including encrypted transmission of contact form data, restricted access controls and regular review of our security practices, to protect personal information against unauthorised access, loss or misuse.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Gardens Reach Advisory (Pty) Ltd
34 Kloof Street, Cape Town, 8001, South Africa
Email: info@grivelo.pro
Phone: +27 21 418 9273